In order to conduct a thorough review whether to Amazon products of the store itself, you must keep in mind the important things that customers would expect about the products or services.
Pointers to focus on how to review Amazon products and services
In this article, we will point out the relevant information that could give direct impact to overall customer experience.
- Inaccurate product description.
- Defective products or incomplete open box accessories.
- Customer service phone number is not disclose.
- Unable to hold items.
- Does not disclose the real-time inventory count.
1. Inaccurate product description
You notice the product description doesn’t match with the one in the picture. This can create a big confusion to buyers who doesn’t have time to actually sit and keep a closer look every single details each time they want to buy items in quick phase. Following by unnecessary overload in customer service return and warehouse filling up paperwork and restocking returned item back to pallet.
2.Defective products or incomplete open box accessories
This incident happen a lot. My previous experience buying open box items, thinking that I could save money but it always turned out a complete wasted time. Previous experiences involving some missing propellers and some accessories out of the box. Finally, I started documenting the recent incident happened where the warehouse deals sent was totally different item than what was ordered. In the illustration below was declared as expected to be “used but still like new” and it should come in the original package but clearly this item is obviously different than the one customer ordered. Worse thing of all is that the product box has a sticker says “AMAZON Warehouse Inspected”.
3. Customer service phone number is not disclose
Unless you picked the item you already bought, there is a never-ending loop to try to get to their customer service Toll Free number. Although the reason is clearly to eliminate unnecessary and less important customers interaction.
4. Unable to hold items
There is no way of putting items on hold. Unlike Rona, Canadian Tire and Walmart, customers are given a time period to hold their selected items so that they can avail their preferred product at its current price.
5. Does not disclose the real-time inventory count
For most customers that are on budget, especially smart shoppers that do intensive research way before they decided to buy, good luck if you can get a chance to get your hands on hot deals. By not disclosing the real-time inventory count, chances of missing these great deals are high. Although, some products would show the count but not consistent to all.
Conclusions and Resolutions: How to review Amazon products
- Put extra effort on making sure that product descriptions are accurately reviewed prior to publishing to eliminate confusion from the customer side and the impact it will bring on warehouse and shipping upon return. This will result to waste of time and money loss. I have talked to the customer service about it as soon as I received the item on the 3rd of April 2023 but until now, the same wrong description is being advertised.
- Company needed to focus on the warehouse staff needs, maybe over-working them affects their interest in accomplishing their task. It could even be a lack of compensation that make them loose their interest on caring for their job or perhaps an extra supervision and training is required. If these recommendation are not effective, discontinue of reselling returned item would be a simple solution.
- It is important to have a Toll Free number visible and available in every website. It is a number one factor to show not even to repeating customers but also or most especially to new customer that are testing what company has to offer in terms of customer service.
- Giving customer a chance to hold the product at a certain period of time will give a significant impact on revenue. This will represent how many buyers demand for a certain product. Also seller would have a proper estimate of how much more they have to order.
- It will be more convenient for consumers to know the exact inventory so they can have a chance to make a proper decision when to buy.
Positive Experiences related to Amazon product and services review
- Wide selection of products and brands to choose from
- Shipping system is by far the best
- Customer service is still Top-notch
- Website is user friendly
- Transaction record keeping is fast and accessible
- Up-to-date customer review
- 30 day no hassle return policy is unbeatable
- So many perks for members like prime video, amazon music discount and shipping
If you have any bad experience you would like to share about any online companies. send us a message on the comment below. I hope you like this article. Stay tuned for more my attaching your email.
